1. Protection of Personal Data

Societatea cu Raspundere Limitata “WOOL CASHMERE” obligations regarding the protection of personal data. Your trust in our services and staff is one of our primary goals. In this context, to provide you with the best possible experience, we focus on the continuous improvement of all our activities. Societatea cu Raspundere Limitata “WOOL CASHMERE” recognizes the importance of your personal data and is committed to protecting its confidentiality and security. Therefore, it is important for us to provide you with integrated information related to the processing of your personal data within these Terms and Conditions. Societatea cu Raspundere Limitata “WOOL CASHMERE” respects the privacy of all our customers and visitors to our websites and will process personal data with great care, under appropriate technical and organizational security conditions. Societatea cu Raspundere Limitata “WOOL CASHMERE” processes personal data obtained directly from you as data subjects, or indirectly during the course of commercial/contractual relationships when using the services provided by Societatea cu Raspundere Limitata “WOOL CASHMERE”. Personal data is collected either only with your consent/approval, if provided knowingly, voluntarily, on your own initiative, or at the request of Societatea cu Raspundere Limitata “WOOL CASHMERE”, for example, through one of the online forms used on the site, such as the online feedback form, online order form, participation in raffles and contests, filling in data in the account registration form on the Societatea cu Raspundere Limitata “WOOL CASHMERE” website, etc. The use of this website, as well as other websites of Societatea cu Raspundere Limitata “WOOL CASHMERE”, is subject to these provisions and the general, technical, and participation conditions of Societatea cu Raspundere Limitata “WOOL CASHMERE”. If you do not agree with any of the terms of these Terms and Conditions, do not use any of our websites and do not provide us with your personal data. Certain services may be conditioned by the provision of your personal data. Societatea cu Raspundere Limitata “WOOL CASHMERE” will not process your personal data except when necessary to achieve the purposes stated below, observing legal security and data confidentiality measures.

2. What personal data does Societatea cu Raspundere Limitata “WOOL CASHMERE” process?

Processing of personal data means any operation or set of operations performed on your personal data using automated or non-automated means, such as: collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, blocking, erasure, destruction, archiving. To access the websites of Societatea cu Raspundere Limitata “WOOL CASHMERE”, you are not required to provide any personal data. In the context of the current activities of Societatea cu Raspundere Limitata “WOOL CASHMERE”, including the implementation of commercial/contractual activities, the purchase of goods, as well as in the context of fulfilling legal obligations, we may request certain personal data. In this regard, Societatea cu Raspundere Limitata “WOOL CASHMERE” will process, in particular, the following personal data: first and last name, phone/fax, residence/registration address, e-mail, IDNP.

3. Who are the data subjects?

The data subjects whose data may be processed by Societatea cu Raspundere Limitata “WOOL CASHMERE” exclusively for the purposes stated below are: individual customers of Societatea cu Raspundere Limitata “WOOL CASHMERE” (current, former, or potential), visitors, the general public, their representatives/proxies, legal or contractual. Consequences of refusal to provide personal data: You, as a data subject, are obliged to provide complete, up-to-date, and correct data. To provide you with certain services related to the activity, Societatea cu Raspundere Limitata “WOOL CASHMERE” will request personal data necessary for providing those services, and the refusal to provide such data may make it impossible to provide the services of Societatea cu Raspundere Limitata “WOOL CASHMERE”. When purchasing a service provided by Societatea cu Raspundere Limitata “WOOL CASHMERE”, we will collect personal data related to the provision of these services. By reading these provisions and providing personal data to access the services of Societatea cu Raspundere Limitata “WOOL CASHMERE” through websites owned by Societatea cu Raspundere Limitata “WOOL CASHMERE”, you are informed and/or give your explicit consent to the processing of personal data in accordance with the legal provisions on the protection of individuals with regard to the processing of personal data and the free movement of such data (internal legislation, Law No. 133/2011 on the protection of personal data). If the data processing is no longer required for the provision of a service, the fulfillment of a legal obligation, or is not justified by a legitimate interest of Societatea cu Raspundere Limitata “WOOL CASHMERE”, you may refuse such processing or withdraw previously given consent, with the refusal being effective for the future. For example, data subjects may withdraw consent for data processing for direct marketing purposes or personalized offers at any time and without giving a reason. After processing the request to withdraw consent, the data subject will no longer receive commercial information about the services provided by Societatea cu Raspundere Limitata “WOOL CASHMERE”.

4. What are the purposes of personal data collection?

We use your personal data only for the following purposes:

  • Conducting commercial/contractual activities of Societatea cu Raspundere Limitata “WOOL CASHMERE”;
  • Marketing, promotion, advertising, contests, promotional lotteries, loyalty programs, including the transmission of general or personalized commercial offers; development and improvement of services;
  • Customer relationship management; commercial communication with customers via any means of communication;
  • Fulfillment of legal obligations;
  • Interaction with state institutions or institutions of public interest;
  • Audit and control/supervision activities;
  • Archiving, statistical purposes;
  • Debt collection/recovery of overdue debts;
  • Settlement of disputes and litigation, execution of court or arbitration decisions, etc. Societatea cu Raspundere Limitata “WOOL CASHMERE” will consider all information collected from you as confidential and will not share it with third parties (except for business partners, as stated below) without your explicit and prior consent.

5. Who are the recipients of your personal data?

The recipients of the data may be the data subjects themselves who provided the personal data, namely: individual customers of Societatea cu Raspundere Limitata “WOOL CASHMERE” (current, former, or potential), visitors, the general public, their representatives/proxies, legal or contractual (for the purpose of conducting commercial/contractual relations). Recipients (other than data subjects) may be: central and local state authorities, courts, police (within the limits of legal provisions and/or as a result of explicit requests), banking companies, bailiffs, insurance and reinsurance companies, market research organizations (for statistical purposes), etc. The confidentiality of personal data will be ensured by Societatea cu Raspundere Limitata “WOOL CASHMERE”, and they will not be transferred to third parties other than those specified in this document.

6. Processing of personal data for advertising purposes (marketing)

Personal data provided by you (such as: first and last name, email address, fax number, mobile/landline phone number, etc.) may be processed by Societatea cu Raspundere Limitata “WOOL CASHMERE” while respecting your rights, in particular the right to information and objection, for the following purposes: marketing (including direct marketing), contests, promotional lotteries, conducting commercial communications for Societatea cu Raspundere Limitata “WOOL CASHMERE” services, including those developed jointly with a partner of Societatea cu Raspundere Limitata “WOOL CASHMERE”, by any means of communication, including electronic communication services. The personal data provided by you may be used for advertising (marketing) purposes and for products or services of other partners of Societatea cu Raspundere Limitata “WOOL CASHMERE” while respecting your rights. If Societatea cu Raspundere Limitata “WOOL CASHMERE” intends to use your data for direct marketing purposes (if the data subjects have chosen such an option), you will be notified in advance. You may exercise the right to prevent such processing by checking the appropriate boxes in the forms/documents used to collect personal data. In any case, if you want your personal data to stop being processed by Societatea cu Raspundere Limitata “WOOL CASHMERE”, you can explicitly request the termination of any data processing on our part. Furthermore, if you wish to stop receiving information materials from Societatea cu Raspundere Limitata “WOOL CASHMERE”, you can unsubscribe using the “Unsubscribe” button. In relations with Societatea cu Raspundere Limitata “WOOL CASHMERE”, you possess, in accordance with applicable legal provisions, the following rights: right of access, right to rectification, right to erasure, right to restriction of processing, right to data portability, right to object, and automated individual decision-making.

7. Personal data processing period

To achieve the stated purpose, Societatea cu Raspundere Limitata “WOOL CASHMERE” will process your personal data throughout the entire period of the contractual relationship for which you accessed the service, until the moment you or your legal/contractual representative exercise the right to object/erasure (except in cases where Societatea cu Raspundere Limitata “WOOL CASHMERE” processes data based on a legal obligation or justifies a legitimate interest). After the completion of personal data processing operations for the purposes for which they were collected, if you or your legal/contractual representative do not exercise the right to object/erasure, in accordance with the law, this data will be archived by Societatea cu Raspundere Limitata “WOOL CASHMERE” for the period provided by the internal procedures of Societatea cu Raspundere Limitata “WOOL CASHMERE” and/or will be destroyed.

8. What security measures are used to protect your data?

To avoid unauthorized use of personal data, as well as possible abuses, we use security methods and technologies, as well as appropriate policies and work procedures to protect the collected personal data. Complete security of data transmitted over the Internet can never be guaranteed. Although Societatea cu Raspundere Limitata “WOOL CASHMERE” makes every effort to protect your personal data, we cannot absolutely guarantee the security of data transmitted to the websites of Societatea cu Raspundere Limitata “WOOL CASHMERE”. Any transmission of data is at your own risk. Once we receive information about you, we will use strict procedures and security measures against unauthorized, illegal use, destruction, accidental loss, or disclosure of personal data. To increase the level of data security, Societatea cu Raspundere Limitata “WOOL CASHMERE” may use the service of Cloudflare Inc, which provides protection against cyberattacks and online threats.

9. What are your rights?

By reading this document, you have been informed of the rights you possess in accordance with applicable legal provisions, namely: right of access, right to rectification, right to erasure, right to restriction of processing, right to data portability, right to object, and automated individual decision-making. Furthermore, if the processing is carried out based on consent, you have the right to withdraw your consent at any time in writing, addressed to Societatea cu Raspundere Limitata “WOOL CASHMERE”, in accordance with applicable legislation, without prejudice to the legality of the processing carried out based on consent before its withdrawal. You also have the right at any time, free of charge and without any justification, to object to the processing of personal data for direct marketing purposes, using, if necessary, the unsubscribe function included in marketing materials. For other purposes, you have the right at any time, free of charge, to object to the processing of personal data provided to Societatea cu Raspundere Limitata “WOOL CASHMERE”, specifying the data and purpose of the processing, only for justified and legitimate reasons related to your particular situation, except in cases where Societatea cu Raspundere Limitata “WOOL CASHMERE” demonstrates the existence of legitimate and compelling reasons that justify the processing and prevail over your interests, rights, and freedoms, or when the purpose is the establishment, exercise, or defense of a right in court. In case of an unjustified objection, Societatea cu Raspundere Limitata “WOOL CASHMERE” has the right to continue processing the respective data. By reading this document, you understand that the personal data provided to Societatea cu Raspundere Limitata “WOOL CASHMERE” are determining elements for accessing the services provided by Societatea cu Raspundere Limitata “WOOL CASHMERE” and/or conducting commercial/contractual activities.

10. How can you exercise your rights?

To exercise these rights, you can contact the personal data specialist at Societatea cu Raspundere Limitata “WOOL CASHMERE”, with a written, dated, and signed request to the email address: info@verbi.md or to the following postal address: Societatea cu Raspundere Limitata “WOOL CASHMERE”, Republic of Moldova, Chisinau, MD-2028, 15/1 Academiei St. Official website of the Consumer Protection and Market Surveillance Agency of the RM. These provisions may be subject to periodic changes/updates. We recommend that you check these provisions each time you use the websites of Societatea cu Raspundere Limitata “WOOL CASHMERE” to always be aware of their content. By accessing the websites of Societatea cu Raspundere Limitata “WOOL CASHMERE” or using the services of Societatea cu Raspundere Limitata “WOOL CASHMERE” through said websites after changes have been made, the new provisions are considered accepted.